Policies and further information
Policy and strategy documents
To leave a comment, complaint or compliment about Learn Devon, please visit the Devon County Council feedback page.
It is your responsibility to keep Learn Devon informed of any changes to your personal details. This may include changes to your name, address, email or anything else you feel we may need to know.
Learn Devon cannot be held responsible for any problems that occur when a learner has not informed us of a change in details.
There may be additional material costs on some courses, particularly arts and crafts based courses. Information on what you will need, where to purchase the items and how much you can be expected to pay can be found under course details when you search for a course or by contacting us. If you require more information, please let us know. However, we cannot be held liable for costs the learner was not aware of which arise from attending one of our courses.
If your course is cancelled you will be offered a transfer to another course (the difference in course cost must be paid or will be refunded as appropriate).
If no course is available or you do not wish to attend an alternative course, you will receive a refund of your fees as follows:
- If Learn Devon cancels a course prior to the start date, all fees will be refunded
- If Learn Devon cancels a course after the start date, a pro-rata refund will apply. Any examination entry fees will be refunded to the learner.
You should expect a refund of your fees within 14 working days of the cancellation date of your course.
Learners are responsible for their own property at all times when on a Learn Devon course or on Learn Devon premises. Learn Devon takes no responsibility for loss or damage of personal property unless it is through the direct negligence of Learn Devon or its agents (such as teachers or contracted learning providers).
Allison Cooper: firstname.lastname@example.org
Ellie Walsh: email@example.com
Annie Raine: firstname.lastname@example.org
Or call them on 01392 383000.
Alternatively, contact the multi-agency safety hub (MASH) on 0345 1551 071 for concerns relating to children, or Care Direct on 0345 1551 007 for concerns relating to adults.
Prevent Duty: if you have serious concerns, you should contact the Police direct. If you see or suspect something, you can report it by phoning the confidential anti-terrorist hotline on 0800 789 321 or email email@example.com.
Learn Devon is committed to ensuring your privacy is protected. All personal information provided to us will only be used in accordance with this privacy statement.
What data we gather
We may gather the following information:
- your official name, age, gender, ethnicity
- contact information including email, telephone and postal addresses
- educational information
- difficulty or disability
- demographic information such as postcodes, preferences and interests
- employment status and household information
How we use this data
Collecting this data helps us understand what you are looking for from Learn Devon and enables us to fulfil your requests. Specifically, we may use data:
- to meet our contractual agreement with the Skills Funding Agency (SFA) – please see the SFA privacy notice below
- to process enrolments
- for our internal records
- to contact you in response to an enquiry
- to customise the website
- to meet our legal and statutory duties and responsibilities
- for publicity, but with your permission where you are identifiable
- to send promotional emails and mailings about services, products, offers and other things provided by us and/or our sponsors and affiliates we think may be relevant to you. You can unsubscribe at any time by clicking ‘unsubscribe’ in the emails you are sent, emailing firstname.lastname@example.org or writing to Learn Devon, The Kennaway Centre, 10-12 Victoria Road, Exmouth EX8 1DL.
Links to other websites
This policy applies only to the actions of Learn Devon and does not extend to any other websites that can be accessed from this one.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your information will be entered onto Learn Devon’s Management Information System and will be kept for 10 years (contractual obligation). After this time it will be disposed of by purging the data no longer used. Any paper records will be securely disposed of.
Use of photographs
We sometimes use photographs/recordings of learners/their work for use in printed literature, on the Learn Devon website (making the images available worldwide) and on social networking sites.
To comply with the Data Protection Act and UK Copyright Law, we need your permission before we take or use any photographs or recordings of you or your work. Photograph(s) and recording(s) are kept indefinitely on a secure database that we own and will not usually have identifying details published with them.
We will ask you for your permission at the time photographs are taken or recordings made.
The Skills Funding Agency privacy notice
The personal information you provide is passed to the Skills Funding Agency, and the Department for Business, Innovation and Skills. Where necessary it is also shared with the Department for Education, including the Education Funding Agency.
The information is used for the exercise of functions of these government departments and to meet statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009, and to create and maintain a unique learner number (ULN) and a personal learning record (PLR).
The information you provide may be shared with other organisations for education, training, employment and well-being related purposes, including for research.
You may be contacted after you have completed your programme of learning to establish whether you have entered employment or gone onto further training or education. You may be contacted by the English European Social Fund (ESF) Managing Authority, or its agents, to carry out research and evaluation to inform the effectiveness of the programme.
When you attend your course, you will be given the opportunity to opt out of contact for other purposes if you do not wish to be contacted:
- about courses or learning opportunities
- for surveys and research
- by post, phone and email
Further information about use of and access to your personal data, and details of other organisations with whom we regularly share data are available at www.gov.uk/government/publications/sfa-privacy-notice.