|Area||Delivery||Actions||Roles/Responsibilities & timescales|
|Programme Planning||Staff awareness of new programmes and changes to programmes to enable provision of accurate IAG||Teams kept up to date||Area Co-ordinators to communicate each change to all teams via email|
LSCOs to actively keep abreast of developments by regularly meeting with ACOs
|Initial IAG is through the CiS on our website.|
Learners and potential learners to receive clear, accurate, up to date, and impartial information before committing to a course.
|Course Information sheets to be kept up to date with correct information.|
They should show the prior knowledge/skills required, level of commitment needed and progression opportunities.
|CCOs and Tutors to review yearly, or every time the course changes|
CCOs to check CiS quality relating to curriculum standards
|Initial Contact||Both telephone and social media interactions to be professional, accurate and timely with the provision of initial information and advice||Staff to provide sufficient detailed course information and advice (as required) to enable learners to make decisions.||CSOs as first point of contact with all learner facing staff have responsibility|
|Staff available to offer information and support with enrolments and onward progression, ensuring learners are appropriately supported from first contact||Opportunities for disclosure/identification of learning support and/or learner needs are maximised before course commencement.|
Information about the support available and routes of progression is given to learner.
|SCSOs and CSOs and LSCOs to work closely together to identify and/or explore support needs.|
CSOs flag LS needs with LSCOs
|Information, Advice and Literature||Effective, clear, and positive induction experience||Learners to receive Welcome Letter, information pack and handbook in format best suited to their needs||Automated send out via emailSouth Centre team send out to those without email addresses|
| ||Learners can access clear, accurate, up-to-date, accessible, impartial information, advice, and guidance about progression opportunities.||Learn Devon staff will provide progression information and advice. Formal advice and guidance will be offered through referral to appropriate services.||All learner facing staff|
| ||Accurate information and signposting to external agencies where Learn Devon cannot assist. Formal guidance will be through referral to appropriate practitioners for specialist or alternative help.||Staff to be provided with up-to-date information about other providers/offers to be able to signpost to external agencies as necessary (should Learn Devon be unable to provide a service).||All learner facing staff|
| ||Accurate information of formal guidance services to be available on Learn Devon website.|| Website to be updated and list of services to be created||BST and LSCO Team Leader|
|Assistance and additional learning support ||Information and advice about learning support is easy to access for learners and potential learners||Information on learning support is available inpaper and digital formats as well as on the Learn Devon website. All learner facing staff should feel confident about being able to provide information on support available.||All staff|
Information on LS to be reviewed and updated by LS Team Leader and LSCO team.
|Future progression||Progression is part of every course||Options for future learning and next steps are written into every course and offer a clear progression route to learners||CCOs, ACOs and tutors|
|Future learning is identified||Tutors or LSCO provides Information about future learning options available at Learn Devon and passes details to ACO if no course exists at Learn Devon.||All staff|
|No course is available at Learn Devon||IAG given about other courses and alternative providers and recorded in ILP||All delivery staff|
|Adults with learning difficulties and disabilities||Provide individuals, carers and organisations with clear information addressing expectations and responsibilities||Conversations in learning centres or over telephone, email/posting of information||Centre staff, with LSCO to deliver information provided by CCOs|
|Provision of IAG and support for low level learners||LSCOs can offer IAG to Level 1 learners on an individual basis as well as practical support with enrolment and joining a group/class||LSCOs|
|IAG and inclusion for ALDD learners||The learning difficulty or disability should not automatically pre-determine the course/level a learner is enrolled on to; following principles of inclusion, staff should support the learner to make the best decision for themselves.||All learner facing staff|
|Ongoing contact with learners||LSCOs to remain in regular contact with ALDD learners to ensure needs are addressed promptly and any issues resolved.||LSCOs working with LSAs and Tutors|
|Regular review of support and progress||If an LSA is placed with a learner, the LSCO will hold regular meetings with LSA and course tutor to review effectiveness of support and any unaddressed needs.||LSCOs, LSAs and Tutors|
|Learner voice and feedback||Learners are provided with a range of opportunities to feedback on the service provided by Learn Devon and, where possible, are provided with information about how Learn Devon has used their feedback to improve their situation or service delivery.||Learner Voice Strategy is up to date and our performance in delivering this is reviewed periodically.||BST and SMT|
|Meeting the standards ||To ensure that all staff are aware of and are supported in meeting the standard of information, advice and guidance required to meet the Matrix standard; Education Inspection Framework (OFSTED) DCC customer service standard and national IAG board principles.||OFSTED BriefingsTeam MeetingsSupervisions/AppraisalsInformation made available via staff newsletterBreakdown of expectations across roles||SMT and all supervising staff|
|Staff have access to up-to-date information to support the delivery of an effective IAG service together with information to enable signposting to further guidance||Information is reviewed and sent out twice a year||LSCO Team|
|Using matrix action plan to learn from and develop IAG strategy further||IAG to remain part of regular strategic review||SMT|