Zoom guide

You will need to have access to the Internet to participate in a ‘Zoom’ session.

As our training is interactive, you should use a laptop or desktop computer, rather than a tablet or mobile phone. You do not need a ‘Zoom’ account to participate, as we will send a link to you by e-mail in a meeting invitation for each module – instructions of how to access this invitation are shown here.


When you join a ‘Zoom’ meeting, your audio will usually be muted – i.e. turned off – but your camera will be turned on. You will need to unmute your audio to participate, but when just listening, we ask that you keep your audio muted to minimise background noise, such as children, partners and pets, which we have found can cause disturbance for other participants. Also, we have found that keeping your camera turned on improves the experience of participants, but if you prefer to have your camera turned off, then that’s OK.

Break-out rooms

During the training sessions, you will need to complete activities as part of a smaller group in virtual ‘break-out’ rooms. Once you have been assigned to a break-out room, we will try to ensure you will be allocated to the same room for each of the modules. You can request (privately via chat) to be moved to another room if required.

Help videos

Information about specific aspects of ‘Zoom’ are shown in the following video clips:

Joining a ‘Zoom’ meeting from a link in an e-mail message

Selecting audio & video devices and changing their settings

Sharing items on your screen with other attendees

Chatting with other attendees

Using break-out rooms

Send us a message

Get the latest courses sent direct to your inbox

Subscribe Today