how we can help

learning support
personal support
help with course fees/concessions
paying by instalment /learner bursary


helping everyone learn

Learn Devon is dedicated to supporting learners whether that is providing equipment and support or offering the ability to pay by instalments. We are here to help so if you feel you need any support at any point during your course please contact us.

online learning

potential difficulties to consider 

  • Where you are communicating with a member of staff on a 1:1 basis please remember they are ‘at work’  and therefore will behave in the same way as they would if they would be meeting you in person in one of our centres.
  • Be mindful of wearing appropriate clothing as should anyone else who is likely to be within your camera’s range. If this is not possible please refrain from using your webcam.
  •  Consider the background that will be in view, are you comfortable with other people seeing it? You may want to consider not using your bedroom for example and possibly being against a neutral background. 
  • Your classes may not be as long as a face to face lesson so that we don’t prevent your family ‘getting on’ with their day.
  • Think about the language you are using, is it appropriate? Don’t forget about any family members in the background.
  • If you have any safeguarding concerns please talk to your tutor who will contact the safeguarding team.

other considerations

We know that online classes and streamed delivery might not be for everyone and therefore your tutor will be contacting you to discuss the best way of working with you. We are able to email work, or on occasion phone or post work to you.  

We will be reminding everyone of the need to be aware of online safety so that you and your families remain safe. 

Don’t worry if you are not able to engage with remote learning at the moment, we know that you, your families and loved ones have other concerns apart from your class. We will stay in touch and we will look forward to working with you again in the future.

learning support

We understand that sometimes you may need extra support to aid your learning. Learning support is designed to give you the help you need to access your chosen course. Any learner can request support.

learning support may include:

  • equipment such as specialised computer keyboards, large screen computers, dictaphones or screen readers
  • a learning support assistant to work with you in the classroom
  • assistance in exams, such as extra time
  • a hearing loop, coloured overlays and other aids and adaptations to support your learning
  • study skills, portfolio building and organisational skills

To apply, make an appointment with your local learning support co-ordinator.

your learning support co-ordinators

Jayne Doyle and Alan Easingwood (North and Mid Devon), 01237 472462
Claire Allan (West and Mid Devon), 01822 613701
Joe Green and Jane Anning (East and South Devon), 01803 862020 or 01392 384094
or email

Let us know if you think you need support as soon as you can so that we can put this in place. Don’t worry if you discover you need support during your course, talk to our learning support co-ordinators – they’re here to help.

personal support

We understand that life can get in the way sometimes and that you may need support outside our learning centres too.

For information on internet safety visit

For advice on mental health and support contact Mind – the UK’s mental health charity free on 0300 123 3393 or visit

If you need support in emotional distress, are struggling to cope, or are at risk of suicide contact Samaritans for free on 116 123 or visit

For free, confidential information and advice with money, legal, consumer and other problems call Citizens Advice 0344 411 1444 or visit

For companionship, advice and support through ageing call Age UK’s free help line on 0800 678 1602 or visit

You can also always reach out to our tutors and staff in our learning centres. We are here to help and we will do everything to support you or point you in the right direction.

safeguarding and prevent duty


Have you noticed a change in someone’s behaviour? Are they acting differently? Maybe it’s something someone has said that’s worrying you? Notice the signs of radicalisation, neglect, abuse and bullying.


Don’t ignore your concerns – check with others who may also have noticed something. Speak to someone you trust such as a tutor or centre staff.


Raise a safeguarding concern. Call 0345 155 1014 and ask to speak to any one of our Safeguarding Advocates Allison Cooper, Elanor Walsh or Annie Raine, or email

Call 999 – if the person is in imminent danger of harm to themselves or others.

Remember – safeguarding is everyone’s responsibility. We all have a duty to respond appropriately if we have concerns that anyone is at risk or is experiencing harm, abuse or neglect.

Learn Devon Safeguarding Poster

Be aware of radicalisation

Radicalisation is the process by which a person comes to support terrorism and extremist ideologies. If you are worried someone close to you is becoming radicalised act early and seek help. The sooner you reach out, the quicker the person you care about can be protected from being groomed and exploited by extremists.

Police forces across the country have specially trained Prevent officers who work with professionals in health, education, local authorities and charities, as well as faith and community groups to help vulnerable people move away from extremism. They are here to listen and offer help and advice. Receiving support is voluntary.

Friends and family are best placed to spot the signs, so trust your instincts and share your concerns in confidence.

They can help if you act early. You won’t be wasting police time and you won’t ruin lives, but you might save them.

To find out more about how to help someone close to you visit

Use of Office 365

Learners on all of our courses have access to an online version of Microsoft Office 365 for Business which can be accessed by a web browser.

However, for some of our courses you may need to download and install the Microsoft Office 365 for Business app onto your device* to access some of its advanced features.  This downloaded app will be provided free-of-charge to our learners.

More information and guidance on how to download and install the Microsoft Office 365 for Business app onto your device* is available here.

*device is any computer, laptop, tablet or mobile phone

help with course fees/concessions

We offer concessions on courses, for some subjects that lead to a qualification, and sometimes you will get the course for free. Concessions are normally only available to learners aged 19 or over on the 31 August at the start of each academic year and who have been resident in the UK/EU for the past three years.

GCSE English and maths courses are free if you have not previously attained a GCSE in the subject at grade 4 or above (or equivalent).

For qualifications in English for Speakers of Other Languages (ESOL), up to and including Level 2, the courses are free for individuals who meet the unemployed criteria below, or who meet the low wage criteria. For most other qualification courses, up to and including Level 2, a concession which could make the course free, may be available:

  • If you are aged 19 – 23
  • If you are unemployed and seeking work
  • Unemployed criteria: You must be unemployed, seeking work and in receipt of one of the following benefits:
  • Job Seekers Allowance (JSA)
  • Employment and Support Allowance (all categories)
  • Universal Credit
  • In receipt of other state benefits
  • If you are a low wage earner (including self-employed and part-time workers) with a gross annual salary of less than £17,374.50.

If you are claiming concessions, you may also be eligible for help with the following:

  • Childcare costs (Ofsted registered provider)
  • Travel costs
  • Course equipment
  • Examination fees
  • Care costs for a dependent

This financial support is limited and will be available to eligible learners who apply for this additional funding. Application forms are available from your local centre.

Concessions may also be available on some non-qualification courses for learners whose household income is less than £17,374.50 per year or living in a supported living environment and who meet specific criteria. Please see our fees policy and the learner bursary for further information on this concession, or contact your local centre.

paying by instalment

If your course fee is £100 or over you can pay by instalment. You will pay a quarter of the fee upfront followed by a further three instalments, paid by standing order. Please contact us for further information.

learner bursary

Where a concession is being claimed for the following, approval is subject to an entry and exit interview with a Learn Devon member of staff.

You must be:

Stage 1 – both of the following must apply

  • Is the learner at least 19 years of age on 31st August 2021
  • Is the total household income less than £17,374.50 per year or living in a supported living environment?

Or stage 2: one of the following must apply:

  • Is the learner a full-time carer for a dependent adult or child with disabilities?
  • Does the learner have a physical disability which has a significant and long term negative effect on the learner’s general well-being?
  • Does the learner have a learning difficulty which has a significant and long term negative effect on the learner’s general well-being?
  • Does the learner have a mental or emotional health condition which has a significant and long term negative effect on the learner’s general well-being?
  • Is the learner a non-EU resident / not eligible for ESFA funding undertaking an ESOL qualification?

Note: some preparatory qualifications/units are not included for free except for unemployed learners that satisfy the conditions listed above.