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Learn Devon information, advice and guidance strategy

Overview

This strategy is intended to define how Learn Devon will deliver educational advice and information to adults over the age of 16; The purpose of information and advice giving is to ensure that adults are supported to make informed decisions which enable them to engage in appropriate learning programmes, complete the intended learning outcomes and achieve personal learning goals. Advice and information will be impartial and will signpost individuals to wider guidance services, such as careers guidance and other education and training providers who are better placed to meet their needs. Information and advice giving will take account of the requirements of individuals who use alternative forms of communication and Learn Devon will use a range of methods to help adults be better informed about learning opportunities. Our IAG service will always be learner centred and will address equality and promote diversity.

Information means the provision of information on learning, training and work, without any discussion about the relative merits of the options through:

• printed materials such as leaflets;
• audio-visual materials via the internet;
• verbal information on a face-to-face basis or through local centres

Advice requires more interaction with the service user, usually on a one-to-one basis. It may require explanation of some of the information provided, how to access and use information, and a recognition of when more in-depth services may be required by the user.

Guidance requires a trained advisor- Learn Devon does not provide a guidance service.

Aims

  • To provide all learners and potential learners, particularly those with learning difficulties, the low-skilled and the unemployed, with clear information and advice, including signposting to formal guidance that empowers them to make informed choices about their learning within and beyond the service.
  • To support learners in achieving agreed learning outcomes and personal learning goal
  • To help learners plan their future learning to support their personal and work aspirations.

Objectives

Our objectives are:

1. To ensure that all learners and potential learners:

· Receive clear, accurate, up to date, accessible, objective and impartial information before committing to a course

· Can access appropriate opportunities to discuss how a proposed course meets their needs, including access to initial assessments for English and Maths to inform individual learning plans.

· Can access information and advice about learning support, any financial help available and/or other local learning opportunities that might meet their needs.

· Can access clear, accurate, up-to-date, accessible, objective and impartial information, advice and guidance about progression opportunities. Formal guidance will be through referral to appropriate practitioners for specialist or alternative help

· Can be confident that their personal information will be dealt with in accordance with our privacy policy.

· Are provided with a range of opportunities to feedback on the information, advice and guidance service provided by Learn Devon and are provided with information about how Learn Devon has used their feedback to improve their situation or service delivery.

2. To ensure that all staff:

· Are aware of and are supported in meeting the standard of information, advice and guidance required to meet the Matrix standard; Common Inspection Framework (OFSTED) DCC customer service standard and national IAG board principles.

· Have access to up to date information to support the delivery of an effective information, advice service together with information to enable signposting to further guidance

Learn Devon IAG Performance Measures

Outcome for LearnerOutcome Measure
The learner receives clear, accurate, up to date, accessible, objective and impartial information before committing to a course96% retention on all courses delivered through Learn Devon
Can access appropriate opportunities to discuss how a proposed course meets their needs, including access to initial assessments for English and Maths to inform individual learning plans.Learner feedback confirms that 90% of learners are satisfied with the IAG process.
The learner requesting additional learning support,  is supported through Learn Devon according to their needsLearner performance with identified, supported needs is within 10% of mainstream learners undertaking the same qualifications / learning
The learner can access clear, accurate, up-to-date, accessible, objective and impartial information and advice about progression opportunities.All learners are provided with information about progression at the start and end of their programme.
The learner is provided with a range of opportunities to feedback on the information, advice and guidance service provided by Learn Devon and are provided with information about how Learn Devon has used their feedback to improve their situation or service delivery.All learners are informed of the ways in which feedback can be offered to the service and of the complaints procedure. All learners are provided with feedback in the medium by which their comments were made (oral, written) of how Learn Devon have used the feedback.

National IAG Board Principles for coherent Delivery in IAG Services are:

Accessible and visible

IAG services should be recognised and trusted by clients, have convenient entry points from which clients may be signposted or referred to the services they need, and be open at times and in places which suit clients’ needs

Professional and knowledgeable

IAG frontline staff should have the skills and knowledge to identify quickly and effectively the client’s needs. They should have the skills and knowledge either to address the client’s needs or to signpost or to refer them to suitable alternative provisio

Effective connections

Links between IAG services should be clear from the client’s perspective. Where necessary, clients are supported in their transition between services

Availability, quality and delivery of IAG services

IAG services should be targeted at the needs of clients, and be informed by social and economic priorities at local, regional and national levels

Diversity

The range of IAG services will reflect the diversity of clients’ needs

Impartial

IAG services should support clients to make informed decisions about learning and work based on the client’s needs and circumstances

Responsive

IAG services should reflect clients’ present and future needs

Friendly

IAG services should encourage clients to engage successfully with the service

Enabling

IAG services should encourage and support clients to become lifelong learners by enabling them to access and use information to plan their careers, supporting clients to explore the implications for both learning and work in their future career plans

Awareness

Adults should be aware of the IAG services that are relevant to them, and have well informed expectations of those services.

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