Customer service - fast-track

Overview

Designed to meet the flexible needs of busy learners, this course is Fast Track for those wishing to start a career customer service or working in a customer facing role. You will work towards a nationally recognised qualification you can add to your CV and portfolio to demonstrate your knowledge to employers.

In this entry level course, you will learn about the benefits and importance of good customer service. You will be able to recognize how to communicate with customers in a retail, hospitality or helping people environment, both face-to-face and on the telephone. Understand how to make a good first impression and deal with complaints and explore the needs of a diverse range of customers and manage expectations.

You will attend our innovative hybrid course with a blend of online and home study materials. You will reflect on your own customer service experiences and share your findings with the tutor.

Entry requirements

You should be over the age of 19 (although we can sometimes accept those 16+) and must have an interest in the topic and a commitment to complete the course.

Assessment criteria

You will be assessed by a completing a workbook, your tutor will support you to ensure you are on track and we can provide alternative assessment if needed.

What do I need?

You will need access to a tablet, iPad, laptop or computer as well an internet connection to attend the online class, and complete the workbook in your own time. You will need to plan study time away from the classroom.

You will find a pen/pencil or notebook useful, or your own electronic device. For assignments you will need access to a laptop/tablet and access to the internet.

What can I do next?

Progression can be onto our further course such as a team leader, information advice and guidance employment or further higher-level studies such as apprenticeships, skills bootcamps