First steps in customer service

Overview

Are you interested in a career in customer service? Is customer service part of your role? By joining this course, you will work towards a nationally recognised qualification you can add to your CV and portfolio to share with volunteering placements or employers.

In this entry level course, you will learn about the benefits and importance of good customer service. You will be able to recognize how to communicate with customers in a retail, hospitality or helping people environment, both face to face and on the telephone. Learn how to make a good first impression and deal with complaints. Explore the needs of a diverse range of customers in a safe and supportive environment.

Join our face-to-face course with a blend of group discussions, videos, quizzes and tasks. You will reflect on your own customer service experiences and share your findings with the tutor.

Entry requirements

You should be over 19 years old (although we can sometimes accept those aged 16+) must have an interest in the topic and a commitment to complete the full course.

Assessment criteria

You will be assessed by a workbook where you will type your answers, support will be given to complete the workbook in the classroom sessions.

What do I need?

If you need access to a computer this will be provided

You will find a pen/pencil or notebook useful. You will be expected to carry out some additional tasks in your own time of one hour a week.

What can I do next?

You could progress onto one of our many occupational courses, English, Maths or Digital Skills, or you may find employment.