FAQs

how do I enrol on one of your courses?

To find a course you are interested in, use the search box on the right of this page. You can search for courses by both subject area and location.

online

Use our course finder (on the right of the screen) to find a course you would like to book onto and press the enrol button. You will then be guided through a booking process.

by phone

Call MyDevon on 0345 155 1014. You can pay for your course by debit or credit card. If you can, please try to have the name of the course and the venue handy.

in person

You can visit your local centre and enrol on your course in person. You will be able to pay for your course by cash, cheque (please make cheques payable to Devon County Council) or debit/credit card.

when will I be expected to pay for my course?

You will be expected to pay for your course at the time of booking.

I may need extra support to go on one of your courses, can you help me?

We understand that sometimes you may need extra support to aid your learning and we are keen to support learners in any way that we can. For more information on what types of help may be available to you, please see our learning and support page.

can I get help with course fees or a concession?

If your course fee is £100 or over, you can pay by instalment.

You will pay a quarter of the fee upfront, followed by a further three instalments paid by standing order.

Please contact us for more information.

Concessions are also available to eligible people who meet certain criteria. For more information on concessions, including information on eligibility, please see our learning and support page.

what are 24+ advanced learning loans?

Level 3 and 4 courses are no longer funded by the government for learners aged 24 and over (you can find information as to what are classed as level 3 and 4 courses here). This was introduced in August 2013.

To help with the cost of these courses you can apply for a 24+ advanced learning loan by visiting: www.gov.uk/advanced-learning-loans/overview

As part of your loan application you will need a ‘learner and funding information letter’ from Learn Devon. Please contact us on 0345 155 1014 to request this.

Please consider your own personal circumstances before you choose to take out a loan. You can get independent financial advice from the Money Advice Service: www.moneyadviceservice.org.uk.

Please note: Learn Devon is unable to offer financial advice. 24+ advanced learning loans are only available for certain courses – if you need more information about this, please contact us.

what are Level 1 and Level 2 qualifications?

Level 1 Qualifications

If the highest qualification that you hold is listed below, you are entitled to a fee concession:

  • 5 GCSEs at grades D-G
  • fewer than 5 GCSEs at grades A-C
  • CSEs below grade 1
  • NVQ Level 1

Level 2 Qualifications

If you hold qualifications at the level below or above, you are not entitled to a concession, examples include:

  • 5 or more GCSEs/O levels at grades A-C
  • 5 or more CSEs (or more) at grade 1
  • 2 or more AS Levels or above
  • A Levels
  • NVQ Level 2 or higher
  • HNC, HND, First Degree or higher

If you are unsure of your qualification level, please contact us.

You can get more information from the National Careers Service.

who is eligible to be a learner?

Learn Devon learners must meet eligibility requirements.  To enrol on one of our courses you must:

  • have been ‘ordinarily’ resident in the EU/UK for the last three years
  • be aged 19 years or older on 31 August 2017.

If you do not meet the above criteria you may be required to pay an additional fee for your course. Additional eligibility criteria may apply depending on the course you are attending and your personal circumstances.

If you do not meet the above criteria and would like to attend our courses please contact us.

Please note: priority will be given to eligible learners. Information correct from August 2014.

If you would like to know more about eligibility criteria please visit the Skills Funding Agency website.

I am 16-18, can I go on one of your courses?

Some Learn Devon courses are available to 16- to 18-year-olds and in certain circumstances may be free of charge.

If you are 16-18 and not in full-time education or training, please make an appointment with one of our learning support tutors via your local centre to find out whether you are eligible for a free course.

More information about criteria can be found on the Skills Funding Agency website.

are there any additional costs?

There may be additional material costs on some courses, particularly arts and crafts based courses. Information on what you will need, where to purchase the items and how much you can be expected to pay can be found under course details when you search for a course or by contacting us. If you require more information, please let us know.

what happens if I have to cancel a course booking?

If you cancel your place on a course more than five working days prior to the start of the course, all fees will be refunded.

If you cancel your place on a course five working days or less prior to the start date, a full refund less a £30 administration fee will apply.

If you cancel your place once the course has started, you will not receive a refund. However, if you are unable to attend on medical grounds and show us a valid doctor’s certificate, a refund will be made on a pro-rata basis according to the time you have spent on the course. If you have been entered for exams, there will be no refund for these.

what happens if I can’t make a session?

If you are unable to make a session, please let the tutor or centre staff know by email or phone. Although we will be unable to provide a follow-on session, our dedicated tutors will ensure you are kept up to date with your course.

what happens if a session of my course is cancelled?

We may have to cancel a course session due to staff illness, severe weather or other unforeseen circumstances. If, for any reason, a course session is cancelled, we will contact you by text message or phone to let you know.

In the event that a course session is cancelled, we will arrange for a further session to take place at a date organised between the tutor, staff and learners.

 

why has my course been cancelled?

On occasion, Learn Devon may have to cancel a course. This may be due to low enrolment numbers (which makes the course financially unviable), tutor availability – where a tutor, for unforeseen circumstances, has to withdraw from teaching the course – or other unforeseen circumstances.

what happens if my course is cancelled?

If your course is cancelled you will be offered a transfer to another course (the difference in course cost must be paid or will be refunded as appropriate).

If no course is available or you do not wish to attend an alternative course, you will receive a refund of your fees as follows:

  • If Learn Devon cancels a course prior to the start date, all fees will be refunded
  • If Learn Devon cancels a course after the start date, a pro-rata refund will apply. Any examination entry fees will be refunded to the learner.

You should expect a refund of your fees within 14 working days of the cancellation date of your course.